Scrutiny review - Grounds maintenance
We’re pleased to say that our customer-led Scrutiny Team has now completed its second review of our services.
The focus of this review was grounds maintenance, which is a vital aspect of our operations.
To start the review process, the Scrutiny Team had a presentation from Paul Veni, Head of Planned Works, and Chris Scott, Estate Contracts Manager. Following this, the team requested information from us, including contract specifications, a colleague job description, team structure charts and complaints information to help them gain a better understanding of our service.
The team was also keen to meet with an officer in the Estates Team to ask some questions to help them gain a deeper understanding of the service.
Armed with all the information, the Scrutiny Team quickly picked up on some suggested improvements for the service and completed the report of recommendations, which was sent to our Customer Forum for review. This has also been provided to Paul and Chris, who’ll confirm which recommendations can be implemented and advise on the likely timescales for this.
We’re pleased to be able to share the recommendations made by the Scrutiny Team. You can find these in the below news story.
We’re now monitoring the implementation of these recommendations, and we’ll update the page with the progress being made following this review.
We take our customer-led Scrutiny Team’s feedback very seriously and are continuously striving to improve our services to better meet our customers’ needs. We thank all members of the Scrutiny Team for their valuable insights, and we’re committed to implementing the recommendations as quickly as possible to enhance our grounds maintenance services.
If you’re interested in helping to improve our grounds maintenance service, another way of doing this is by signing up to be a green inspector. You can do so by clicking here.