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Please note, this project is for customers who have signed up to work with us on our six month customer journey mapping project. The surveys are only for those customers within the project.
Thank you for signing up for the customer journey project! We’re delighted to have you on board and appreciate your willingness to provide valuable feedback on your tenancy experience. Your participation will help us to improve our services and ensure we meet your expectations.
Here's how the process will unfold:
Weekly account checks: I’ll review your account to identify when you reach specific milestones that we’re interested in.
Milestone surveys: Whenever you hit one of the milestones we want to monitor, I’ll send you an email containing a link to a short survey. The first survey will be triggered shortly and is all about the current time.
Timely completion: We kindly request that you complete each survey within 10 working days of receiving the email. Your prompt response ensures that we receive the most accurate and up-to-date feedback.
Should you have any questions, concerns, or require further clarification at any point during the project, please don't hesitate to contact me. I’m here to help and address any queries you may have about the project.
We appreciate your contribution and look forward to your feedback. Together, we can make a positive impact to the quality of our services and the overall satisfaction of our valued customers like yourself.
Please note, this project is for customers who have signed up to work with us on our six month customer journey mapping project. The surveys are only for those customers within the project.
Thank you for signing up for the customer journey project! We’re delighted to have you on board and appreciate your willingness to provide valuable feedback on your tenancy experience. Your participation will help us to improve our services and ensure we meet your expectations.
Here's how the process will unfold:
Weekly account checks: I’ll review your account to identify when you reach specific milestones that we’re interested in.
Milestone surveys: Whenever you hit one of the milestones we want to monitor, I’ll send you an email containing a link to a short survey. The first survey will be triggered shortly and is all about the current time.
Timely completion: We kindly request that you complete each survey within 10 working days of receiving the email. Your prompt response ensures that we receive the most accurate and up-to-date feedback.
Should you have any questions, concerns, or require further clarification at any point during the project, please don't hesitate to contact me. I’m here to help and address any queries you may have about the project.
We appreciate your contribution and look forward to your feedback. Together, we can make a positive impact to the quality of our services and the overall satisfaction of our valued customers like yourself.
