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Following this recent interaction, how do you feel about Longhurst Group on a scale of 1 – 5 (1 is the least positive and 5 is the most positive)
How do you feel about the length of time it took for your call to be answered?
Did you feel that the call handler was knowledgeable about the subject of your call?
Did your query get answered or resolved during that call or did it need to be passed on to someone?
