Following our latest consultation

We recently emailed our customers aged 25 and under to discuss the importance of your views and opinions in shaping our services.

We reached out to 859 customers within your age group and received 11 responses. This brings the total number of members on The Hub of those under age 25 to 72. We'd like to express our thanks to those who shared their thoughts and suggestions.

A suggestion we made was to create a virtual group for design and feedback, to try and help us improve our engagement in a way that would meet your age groups preferences. We're pleased to announce that four customers have expressed interest in joining the group and we’ll be contacting them to arrange this. If you're also interested in helping us improve our communication with younger customers, then please contact me at becky.budge@longhurst-group.org.uk and we'll be happy to include you in this.

Please find the feedback received below with our response. We've decided to keep the project forum open on The Hub for ongoing discussions and feedback. We encourage anyone who wishes to share additional thoughts or ideas to do so, as your insights are invaluable to us and we’re actively trying to introduce the suggestions you’re giving us. You can share more thoughts with us here.

Feedback from customers

Our response

To make it quick and easy to share opinions around their daily life and responsibilities.

The Hub was introduced to help make engagement quick and easy at any time of the day or night .

Make it about more interesting things.

Knowing more about what you think about the services you receive is important to our decision-making process. We hope to keep this interesting by having a variety of topics and varied ways you can tell us your views, through surveys, polls, forums and a virtual group. To add to this, we’ll tell you about competitions you can enter throughout the year

Give incentives.

We’ll continue to offer incentives for participation in projects.

Show that we’re listening to you and trust younger customers to make decisions.

We really want younger voices to have a say in our decision-making process. We’ll continue to provide opportunities for you to participate and we’ll keep you informed about how we’ve acted on your views. However, participation from younger customers is essential for us to be able to do this effectively.

Make it anonymous as some aren’t confident at sharing their thoughts or have anxiety.

We want customers to feel comfortable with sharing their views with us on The Hub. We hope that by using a screen name you’ll be feel able to share knowing that you remain anonymous to others.

We'll keep you updated on our progress but please continue to share any further suggestions you have on how we can get younger customers sharing their views with us.