Staying well in your home
Condensation, damp and mould
We really want to improve how we deal with reports of damp and mould and your feedback will help with this.
We want you to tell us if there’s a damp and mould issue in your home using the survey below.
Damp and Mould Task and Finish Group
We invited members of our customer Forum to collaborate with our Property Services Team and Communications Team in a task and finish project to help shape and improve the response to reports of damp and mould. We focused this on the Housing Ombudsman Spotlight Report - tackling damp and mould.
Through three meetings the group identified some actions that would help customers and colleagues to recognise and report damp and mould cases.
- The introduction of a recorded message on our telephone lines during October to May encouraging customers to report any damp and mould issues.
- A review of the damp and mould leaflet including reviewing how it is accessible to those who can’t access online.
- Additional training for colleagues responsible for damp and mould detection and diagnosis
At our next meeting we will look at customer satisfaction since the introduction of the new damp and mould policy and procedures.
- There are no stories to display. Why don't you share one?
