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The Hub is a place for customers to have their say and get involved in projects to monitor and improve our service.

Welcome to The Hub

We&rsquo;re pleased to announce that the Boards of Grand Union Housing Group and Longhurst Group have approved the proposal for both organisations to merge and form one company.This decision was made following the assessment of a detailed business case which set out the proposed benefits of the merger and how both organisations would come together.The Boards also took time to thoroughly assess the results of a due diligence exercise and the thoughts and feedback of customers from both organisations, who shared their views during a six-week customer consultation.The aim is for both organisations to come together formally and legally in December under a new name and brand.Outcomes of our customer consultation&nbsp;Lasting six weeks, the customer consultation about our merger with Grand Union closed in September and saw just under 2,000 customers provide feedback, either by post, online or over the phone.In total, 47 percent of all feedback from customers of both organisations was positive or very positive, with only 19 percent negative or very negative. The remaining 34% of feedback was neutral.Thanks again to everyone who gave their time to take part in the consultation. Please keep an eye out for more opportunities in the coming months for ways you can stay involved in shaping our new organisation.To find out more about the themes that emerged during the consultation and the improvements customers told us they wanted us to make, please visit the <a href="https://www.longhurst-group.org.uk/stronger2gether/" target="_self">Stronger2gether section of the Longhurst Group website</a>.

Longhurst Group to merge with Grand Union

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Find out about the work of our grounds maintenance Customer Evaluation Panel.

Grounds maintenance Customer Evaluation Panel

Want the opportunity to influence our decisions? Then why not join the Customer Forum?

Join the Longhurst Group Customer Forum

Find out about Tenant Satisfaction Measures - including what we have to share and where you can find the information.

Have your say - Tenant Satisfaction Measures

Re-Let Standards - Customer Survey