Are you in the know about Air Source Heating?

This consultation is now closed.


Thank you for taking part. You can read all about what customers with air source heating told us, in the 'You said, we did' section below.




Some customers living in new build homes may have a different type of heating system - air source heating. These work like a fridge in reverse. It absorbs heat from the air outside, with the heat pump compressor increasing the temperature further to create ‘useful heat’. This heat is then transferred into hot water which can be pumped around radiators and your hot water cylinder, much like your traditional

This consultation is now closed.


Thank you for taking part. You can read all about what customers with air source heating told us, in the 'You said, we did' section below.




Some customers living in new build homes may have a different type of heating system - air source heating. These work like a fridge in reverse. It absorbs heat from the air outside, with the heat pump compressor increasing the temperature further to create ‘useful heat’. This heat is then transferred into hot water which can be pumped around radiators and your hot water cylinder, much like your traditional systems. The heat pump isn’t very noisy – it’s fitted with vibration reducing dampeners too. The pipes at the back go to the radiators and hot water cylinder.


The pump operates on electricity but, due to its high efficiency, it produces three units of energy for every one unit of energy it uses to run, giving an efficiency rating of approximately 300 percent! An A-rated gas boiler operates at an efficiency of between 90 and 92 percent.


One of the most exciting things about air source heating is that it provides an environmentally friendly solution to heating your home. This includes:


- Reduced electricity consumption

- Emission-free process

- Potential for reduced carbon impact.


However, we realise for some this is brand new technology and you may not know exactly how everything works. Our Aftercare Team wants to make sure we’re doing everything we can to take the worry out of using a new heating system. To help us accomplish this, we’d really appreciate your input and feedback from your own experiences.


  • You said, we did

    Many thanks to the 42 customers who responded with honest feedback and information about their experiences of air source heating during November.

    We aim to use your feedback to improve our service for our customers. This will include providing more information for our customers, auditing the information already provided, and the method for providing this information.

    It is worth noting of the 14 customers who didn’t have concerns 3 had previously experienced air source heating.

    Air source heat pumps are known to be more efficient than a boiler. The system runs on electric so we'd expect to see electric cost rise but there would be no gas used to heat the house in exchange. Energy costs have seen an increase generally.

    A top tip would be the system needs to be kept on at all times in order to work efficiently.



    You said We did

    Provide a link to information on the website to customers with air source heating when they move in.

    The website has been updated and new customers are advised of this information during sign up.

    Include video guides on the website.

    Due to the number of different systems we install we'll provide a general overview of the best ways of using the systems and the general benefits they provide.

    Provide a leaflet guide at tenancy sign up for how to use an air source heating system.

    Instruction manuals are provided during sign up and customers are advised to contact our heating contractor if they would like 1-2-1 training on the settings.

    Guidance to include how to use the control panel, thermostat and timer.

    Customers can ring up to request a copy of the manual to be printed off the internet and posted if required.

    Access to contractors trained to repair these systems.

    Within the defects period any issue would be reported through the developer to the installer.

    Aaron Services operatives are equipped to deal with this.

    They have set up a dedicated renewable team who will respond to these repairs and undertake air source servicing.

    Information on what to do if temperatures fall below freezing.

    The systems have anti-freeze solution and frost protection built in.

    The system will still function but will require extra electricity to work in abnormally cold conditions.

    Information on how to use the system economically.

    Air source heat pumps are known to be more efficient than a boiler.

    Top tip - the system needs to be kept on at all times in order to work efficiently.
Page last updated: 25 Sep 2023, 03:32 PM