Responsive Repairs – Fortem

April - June

You said: We did:
Feedback showed that shower repairs, particularly for Mira showers, was an area needing improvement. Customer feedback showed there was a need to increase the number of first-time fix repairs and reduce the need for follow-up appointments.
A number of Fortem plumbers and electricians undertook Mira specific training to help achieve this.
Customer feedback showed that there was a delay for fencing and ground works.
Fortem scheduled an additional three multi-skilled operatives to undertake further training to enhance their resources for these types of work.
Customers told us that there were delays when repairs needed an operative to work at heights.

Fortem has allocated operatives to attend TETRA training, to increase the ability for Fortem to complete these works on the first visit.

Fortem is also training a supervisor as a TETRA instructor to provide in-house training to more operatives to equip new starters.