We are reviewing our Transfer Letters – Can you help?

Consultation has concluded

typewriter on table and a potted flower

This letter review is now complete. Thank you for your feedback.

Have you read any of the letters we’ve sent out to you and thought:

  • I don’t understand this
  • This isn’t clear
  • I need more information
  • I don’t understand this word
  • This letter could be better?

We want to know that the communications we’re sending out to you are the best they can be. We want them to be understandable, written in the right tone and in plain English. To make sure we do this, we need input from you. 

In the first of a series of letter reviews, we’d like to ask you to give your thoughts and reviews on our transfer letters. We’d particularly like anyone who’s gone through a transfer to give their thoughts, but this is open to everyone! You can do this by clicking on the Ideas board below. All our transfer letters can be found to the right of this page, in the documents section. 

The Ideas board will be open until 22 July.

More information about transfers can be found here: https://www.longhurst-group.org.uk/about-us/policies/transfer-policy/

 

 

This letter review is now complete. Thank you for your feedback.

Have you read any of the letters we’ve sent out to you and thought:

  • I don’t understand this
  • This isn’t clear
  • I need more information
  • I don’t understand this word
  • This letter could be better?

We want to know that the communications we’re sending out to you are the best they can be. We want them to be understandable, written in the right tone and in plain English. To make sure we do this, we need input from you. 

In the first of a series of letter reviews, we’d like to ask you to give your thoughts and reviews on our transfer letters. We’d particularly like anyone who’s gone through a transfer to give their thoughts, but this is open to everyone! You can do this by clicking on the Ideas board below. All our transfer letters can be found to the right of this page, in the documents section. 

The Ideas board will be open until 22 July.

More information about transfers can be found here: https://www.longhurst-group.org.uk/about-us/policies/transfer-policy/

 

 

Consultation has concluded

  • Update from our Managers

    Our Lettings Manager and Housing Services Manager have used your feedback to enhance transfer letters. In particular, they looked to improve how we can better manage customers’ expectations.

    You said: You could state what priority you would come under and time scale of how long it will take to be transferred, otherwise were all in limbo. To add a timescale of waiting times and priority.

    We did: In the past, customers may have waited longer because a house wasn’t available in the desired location. Under the new process we will ensure that an application to transfer is only accepted if we have an available property that meet the customer’s needs.

    In addition, your Housing Officer will complete a review after 3 months, and then each 3 months thereafter whilst you are waiting for a home. The purpose of this review is to keep you up to date and to discuss all the options available to you.

  • Thank you for your feedback!

    Thank you for giving us feedback on our Transfer letters. We'll look through the responses and be providing an update to you.