Frequently asked questions

When will you be able to tell me exactly what work you need to do to my home?

We know how important it is for you to know what work will be done in your home. We’re still finalising the project plans, and will give you all the relevant information about the work required for your home as soon as possible. We hope this will be possible in the next few weeks.

Why are you doing this work now?

We’re carrying out this project to enhance the existing fire safety measures in the building. This means we’ll stay ahead of required safety standards and continue to provide a safe living environment for all our customers.

Have you discovered a problem with my home?

No, this project isn’t in response to any specific problem found in individual homes. It’s part of our ongoing efforts to enhance overall fire safety within the entire block of flats.

Does this mean my home has been unsafe prior to these works being done?

No, your home has been safe and compliant with existing safety standards at all times. The enhancements we’re making are intended to further improve safety and meet updated standards.

How long will it take?

We expect the whole project taking between eight and 10 months. However, the work carried out in your home will be completed much sooner. We’ll provide you with a detailed schedule of work before it gets underway so you have advance notice.

What do I need to do to prepare my home for these works?

You’ll receive specific instructions if we need you to do anything to your home before work starts. This may include moving furniture or clearing access areas. We’ll do everything we can to minimise the inconvenience caused to you during the project and will be happy to discuss any specific needs you may have before work starts.

Will I need to be at home while this work is carried out?

Depending on what work needs doing, you might not always need to be at home. We’ll let you know in advance if access inside your home is needed and arrange this with you.

Will this work cost me anything?

We’ll be covering the cost of these improvement works in our role as your landlord. There will be no additional cost to you as a customer for this project.

Who do I speak to if I have other questions?

If you have any further questions or concerns about the project, please contact a member of the team using the questions tab on this page. We’re here to answer any questions you may have and ensure you’re kept informed throughout the whole process.