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Feedback from our customers is hugely important to us and the housing sector as a whole. That’s why, from 1 April 2023, the Regulator for Social Housing introduced Tenant Satisfaction Measures (TSMs for short) in a bid to drive up standards for customers and give them a better understanding of how we're performing as a landlord and service provider.
We’ll be asking different customers each month to provide their views, which’ll help us to measure our performance and to make ongoing improvements to our services.
You may also receive a telephone call inviting you to take part on the phone. If you don’t want us to email or phone you about this survey again, you'll be given the option to unsubscribe.
Thank you in advance for your help in improving our services.
Feedback from our customers is hugely important to us and the housing sector as a whole. That’s why, from 1 April 2023, the Regulator for Social Housing introduced Tenant Satisfaction Measures (TSMs for short) in a bid to drive up standards for customers and give them a better understanding of how we're performing as a landlord and service provider.
We’ll be asking different customers each month to provide their views, which’ll help us to measure our performance and to make ongoing improvements to our services.
You may also receive a telephone call inviting you to take part on the phone. If you don’t want us to email or phone you about this survey again, you'll be given the option to unsubscribe.
