Ground-source heat pumps
Some customers living in new build homes have ground source heat pumps as their heating system. We asked them about their experiences with this technology.
Scroll down to our news story to read what they told us and how we're using this information.
-
Update.
Results.
A total of 12 customers told us about their experiences. Here are the results:
Did you have concerns about how to use your ground source heating system when you moved in?
Do you understand how ground source heating works?
Do you find the system controls easy to use?
How do you find the heating supply in your home?
On a scale of 1 to 5, where 1 is slow and 5 is quick, how quickly does the system react to heating demands?
How do you find the hot water supply?
Is there any noticeable noise coming from the shoebox?
(If answered yes) How would you describe the level of noise?
Thinking about your understairs cupboard, is the space around the shoebox useable?
Did you experience a change in heating costs from previous heating systems you may have used in the past?
Has having ground source heating impacted any other aspect of your lifestyle?
Six customers answered ‘no’ to this question. Two left the answer blank.
We received the following comments:
Bills have risen, waiting too long for hot water and heating to warm the house
BEEN A GOOD EXPERIENCE,,,STRESS FREE ..
Location of the shoebox in the understairs cupboard prevents this completely from being used - it's just placed right at the entrance of the cupboard, making it impossible to put big items in storage. This should've been installed further inside
It's expensive to run so less spare money for other things.
If you could choose your heating system, which would you choose?
Were you aware that we have information about using ground source heating systems on our website?
If customers answered no, the following link was shared: https://www.longhurst-group.org.uk/me-and-my-home/repairs-and-maintenance/ground-source-heat-pumps/
Would you rather have information about ground source heating systems in a different format such as a PDF hard copy?
Do you have any further comments about ground source heating or ideas on demonstrations or how we can improve the information available about this system?
Five customers answered no to this question and four left the answer blank.
We received the following comments:
IT IS ALL TRIAL AND ERROR,,WE ARE HAPPY WITH THIS SYSTEM SO FAR ...HOPEFULLY IT WILL CONTINUE....AND WE LEARN MORE AS WE GO FORWARD.....
To be shown in person
The switchee app isn't good! Sometimes it works and sometimes it doesn't. Really hit and miss.
You said We did Provide a link to information on the website to customers with ground source heating when they move in.
We’ll provide this link to the next phase of customers to move in at Toot Lane. This’ll also be done on all future developments.
Complete To provide information about ground source heating systems in a hard copy.
A printable copy of the user guide is provided as a link. This can be printed on request.
Complete
Provide guidance to include how to use the control panel, and how to use the system economically at handover.
Manuals are included in the online home user guide, which is accessed via a link sent to the customer. In person demonstrations are provided by the housing officer.
Guidance messages will be sent from ‘Switchee’ about how to use the system more economically, and these will be received by the customer via their thermostat. This applies to the customers in rented plots. The same messaging will be sent by post to those who are in Shared Ownership and Rent to Buy homes.
In progress
