Survey update - Ground maintenance

We held a focus group so customers could tell us what they’d like to see included on a new grounds maintenance microsite.

The session helped us understand how this site could benefit customers and what information they’d like it to include.

You can see the feedback we gathered, along with how we’re processing it, in the tracker below.

Recommendation

LG comments

RAG

The micro site should include the date of the last visit.

This is something we would definitely incorporate on the micro site

In progress

It should make it clear the week commencing for the next visit.

This would be advisable as factors such as weather, vehicle break down etc could delay a visit.

In progress

The micro site should advise customers to contact LG about any issues relating to trees.

We’ll include this on our website.

N/A

Photographs of the completed work should be available.

The system doesn’t allow for this.

Not possible

Images of the van and who the contractors are.

The system doesn’t allow for this.

Not possible.

To be able to report issues through the micro-site to cut out the need to use ‘talk to us’ emails.

LG wouldn’t advise this as we won’t be able to identify trends, on-going issues etc. To be able to manage the contracts, we need to know the issues.

Not possible

Customers would prefer to have the site hosted on the LG website.

Will need to speak with the LG IT team, but cannot see this being an issue.

In progress

Preference is to select the contractor name and customer postcode rather than region or scheme name.

You’ll be asked to enter your post code to locate your scheme address.

In progress