Survey results

We asked customers:

Is this proposed specification what you’d expect from a communal cleaning service? 


A total of 554 (88%) customers responded to confirm this is what they expected to see in the proposed specification.

Customers were then given the opportunity to tell us anything that they felt was missing from the proposed specification. The following are the changes made using the customer feedback:

  • Communal ovens are now included in the kitchen cleaning section of the specification.

  • External bins and bin stores are included within the specification.

  • External communal windows are included within the specification.

  • Frequencies have been reviewed and will be included in the technical specification as part of the tender.

Numerous customers advised that guest rooms weren’t included. For guest rooms we’ve asked for a specific schedule of rates within the tender but this will be dealt with separately as part of a larger review.

You can read the proposed specification below.