Proposed cleaning specification


Independent Living schemes and Extra Care schemes 
Corridors and stairs 
Clean any internal glazing frames monthly. Spot check every visit
Windows in main entrance doors should be cleaned internally and externally including the surrounding frame and architrave 
Doors, handles, intercom system and all touchpoints to be wiped down and sanitised 
Mailboxes should be wiped down and sanitised 
Dust/clean and sanitise ledges, surfaces, radiators, and skirting 
Wipe clean switches, sockets, and noticeboards 
Wipe clean banisters and rails and sanitise 
Clean and remove any marks on walls  
All light fittings to be dusted  
All cobwebs to be removed 
Sweep, mop, hoover and polish all floor coverings  
Use a wet mop followed by dry mop system all year 
Wipe clean perimeter of floor and stair treads to remove dirty marks left by mops 
Small stains on carpets must be removed immediately and reported if they can’t be cleaned
Remove all junk/non-personal/non-addressed mail 
External porches are subject to the same specification as above 
Wet floor signs must be displayed while cleaning is taking place 
Floors must be left dry and nonslip after each visit 
Lifts
All exterior surfaces must be cleaned and polished on every floor level 
All call points must be sanitised inside and out 
Internally, the floor surface must be swept, vacuumed, mopped or all three 
Wipe over wall surfaces and skirtings 
Clean and polish any mirrored or glass surfaces monthly. Spot check every visit 
Door runners are to be cleaned and kept free of debris and dirt 
Wet floor signs must be displayed while cleaning is taking place 
Floors must be left dry and nonslip after each visit 
Bin stores - internal and external 
Floors should be swept clean and sanitised 
Clean any internal windows or glass surfaces including frames monthly. Spot check every visit 
Dust/ clean and sanitise ledges, surfaces, radiators, and skirting 
Wipe clean switches, sockets, and noticeboards 
Clean and remove any marks on walls 
All light fittings to be dusted 
All cobwebs to be removed 
Office areas 
Clean any internal windows or glass surfaces including frames monthly. Spot check every visit 
Wipe clean any glass panels and light switches 
Wastepaper bins shall be emptied and cleaned  
Doors and handles to be wiped down and sanitised 
Dust ledges, surfaces, radiators, and skirting 
Wipe clean all desks, furniture, or wall decoration 
Wipe clean and sanitise all IT equipment and telephones 
Clean and remove any marks on walls  
Sweep, mop, hoover and polish all floor coverings  
Laundries 
Clean any internal windows or glass surfaces including frames monthly. Spot check every visit 
Empty bins and clean if necessary  
Clean and sanitise sink area including taps wiped and polished 
Damp wipe tops, fronts and inside rim of machines 
Remove and clean filters 
Condensing water in tumble driers to be emptied 
Spot clean tiles and wall surfaces  
All light fittings to be dusted and cobwebs to be removed from ceilings 
Doors and handles to be wiped down 
Dust ledges, surfaces, radiators, and skirting 
Wipe clean worktops, splashbacks, and cupboard fronts 
Sweep and mop floor 
Ensure wet floor signs are displayed whilst cleaning is taking place 
Bike and scooter shelters  
Doors and handles to be wiped down and sanitised 
Floors should be swept clean and sanitised 
Clean any internal windows or glass surfaces including frames monthly. Spot check every visit 
Dust/ clean and sanitise ledges, surfaces, radiators, and skirting 
Wipe clean switches, sockets, and noticeboards 
Clean and remove any marks on walls  
All light fittings to be dusted 
All cobwebs to be removed 
Communal lounge areas 
Wastepaper bins shall be emptied and cleaned  
Clean any internal windows or glass surfaces including frames monthly.  Spot check every visit 
Doors, handles, intercom system and all touchpoints to be wiped down and sanitised 
Dust/ clean and sanitise ledges, surfaces, radiators, and skirting 
Wipe clean switches, sockets, and noticeboards 
Wipe/ clean banisters and rails and sanitise 
Clean and remove any marks on walls  
All light fittings to be dusted 
All cobwebs to be removed 
Sweep, mop, hoover and polish all floor coverings  
Use a wet mop followed by dry mop system all year 
Small stains on carpets must be removed immediately and reported if they can’t be cleaned.
Wet floor signs must be displayed while cleaning is taking place 
Floors must be left dry and nonslip after each visit 
Kitchens 
Empty bins and clean 
Clean and sanitise sink area including taps wiped and polished 
Damp wipe inside and front of microwave 
Fridge to be cleaned inside and front weekly 
Sanitise exterior of all white goods, appliances, cupboard fronts, splashbacks and surfaces 
Dishwasher to be loaded and switched on daily.  Deep clean with dishwasher cleaning tablet once a month 
Spot clean and sanitise tiles and wall surfaces  
Clean any internal windows or glass surfaces including frames 
Doors and handles to be wiped down and sanitised 
Replenish stocks of soap/hand towels 
Dust/clean and sanitise ledges, surfaces, radiators and skirting 
Wipe clean worktops, splashbacks and cupboard fronts 
Sweep and mop floor 
Wet floor signs must be displayed while cleaning is taking place 
Floors must be left dry and nonslip after each visit 
Toilets and bathrooms 
Toilets and urinals cleaned and sanitised  
Sinks cleaned and sanitised 
Taps wiped and polished 
Clean mirrors and any glass surfaces 
Clean any shower cubicles or shower equipment including drain. Run showers for three minutes once per week (this isn’t legionnaires testing) 
Spot clean tile, partitions and wall surfaces  
Empty bins and clean (excluding sanitary bins) 
Doors and handles to be wiped down 
Replenish stocks of soap/toilet tissue/air freshener/hand towels etc.
Dust ledges, surfaces, radiators and skirting 
Wipe/polish equipment such as hand dryer, soap dispenser, vending machines etc.
Sweep and mop floors 
Wet floor signs must be displayed while cleaning is taking place 
Floors must be left dry and nonslip after each visit 
Deep Clean (SOR) 

The Contractor(s) should submit a price to undertake the following additional tasks: 

  • Deep clean of all floor coverings in communal areas  

  • High-power jet washing of all bin stores (internal and external) 

  • Paladin bin / wheelie bin cleaning (twice a year) 

  • Deep cleaning of all white goods in communal kitchens  

  • Environmental clean 24/7 service (hazardous waste) 

  • Needle sweep 


Window cleaning specification  

A detailed list of properties - including addresses and specific requirements for each location - will be provided. The Contractor(s) is expected to visit each site as specified in the schedule provided. 

  • Windows are to be cleaned externally to all areas as set out in the window cleaning frequency schedule. Associated frames, heads, sills, trickle vents and panels, soffits, and facias will also be cleaned.  

  • Cleaning will be done using clean, ionised water so that all windows, frames, heads, sills, and panels will be clean, clear, free of loose dust, soilage, stains, cobwebs and are smear free. 

  • The use of water-fed pole systems - ‘reach and wash’ - is the recognised method of window cleaning for these sites. 

  • At some sites, it won’t be possible to operate a reach and wash system, therefore the Contractor(s) will require specialist access equipment and operatives who are trained to operate such equipment. Allowances will be made in the Contractor's costs for this. 

  • Windows in main entrance doors should be cleaned internally including the surrounds, frame, and architrave. 

  • Any damage or defects noticed during cleaning should be reported to Longhurst Group’s Service Contracts Officer.  

The contractor must adhere to all relevant health and safety regulations, including: 

  • Providing appropriate personal protective equipment (PPE) for all staff. 

  • Using ladders, scaffolding, or other equipment safely and appropriately. 

  • Ensuring all work is carried out in a manner that ensures the safety of the contractor's staff, Longhurst Group's colleagues, customers, and the public. 

The contractor must hold valid public liability insurance and provide proof of this insurance with the tender submission. The contractor is liable for any damage caused to the property during the course of the work. 


Gutter cleaning specification  

A detailed list of properties, including addresses and specific requirements for each location, will be provided. The contractor(s) is expected to visit each site as specified in the schedule provided by Longhurst Group. 

Gutter cleaning services are to be conducted bi-annually, with specific visits scheduled for the spring and autumn seasons. Additional visits may be requested as needed. 

  • Provide comprehensive gutter cleaning services for all specified properties. 

  • Remove all debris, including leaves, twigs, and any other obstructions from the gutters and downspouts. 

  • Inspect gutters and downspouts for any damage or blockages and report these to Longhurst Group’s Service Contracts Officer. 

  • Ensure that all gutters and downspouts are functioning properly after cleaning. 

  • Dispose of all debris removed from the gutters in an environmentally-friendly manner. 

The contractor must adhere to all relevant health and safety regulations, including: 

  • Providing appropriate personal protective equipment (PPE) for all staff 

  • Using ladders, scaffolding, or other equipment safely and appropriately 

  • Ensuring all work is carried out in a manner that ensures the safety of the contractor's staff, Longhurst Group's colleagues, customers, and the public. 

The contractor must hold valid public liability insurance and provide proof of this insurance with the tender submission. The contractor is liable for any damage caused to the property during the course of the work.