Calling undercover agents – could you be a Mystery Shopper?
Due to the large amount of interest, we're putting recruitment for Mystery Shopping on hold. We'll look to recruit again in the next few months.
Help us to improve the quality of the services that you receive - by carrying out mystery shops.
Our group of mystery shoppers carry out four mystery shops a month, for a maximum of three months - two phone calls and two emails and provide feedback on how their enquiries were handled. As well as making sure the responses they’re getting are correct, they also provide a rating on:
- Politeness
- Helpfulness
- Professionalism
- Friendliness
- Amount of interest given
We take the feedback provided by our mystery shoppers and provide reports back to our Customer Service Managers. This means any areas of training can be implemented and positive feedback can be celebrated. Feedback reports are also supplied to our Longhurst Group Customer Forum.
Our mystery shoppers are making a positive impact on other customers’ lives, by making sure our services are up to scratch and showing us where improvements are needed with our Customer Service Teams.
As a token of our appreciation, mystery shoppers are gifted £10 Love2Shop vouchers for completing four shops a month!
If you think this is for you, or are interested in more information, fill in the form below.
